Easy Returns & Exchanges
Deluxe Dogs offers all of its clients a 30-Day No Hassle Exchange and Return policy. We keep it really simple. If you are not satisfied with the model you have selected, you can exchange or return it for a full refund within 30-days of making your purchase on our online store.
Any collars being exchanged or returned to Deluxe Dogs must be in their original condition.
Merchandise coming back to us will be examined to ensure it arrives back in the same condition as it left our warehouse.
Major Criteria on Returned / Exchanged Item Requests:
– Product is in its original condition –
– Product has not been modified –
– Product has not been re-sized –
All of the Deluxe Dogs chain models have a robust link chain design that cannot easily be resized by a jeweller.
Any modifications to the purchased dog collar made on our website (i.e. link removal, link modification, dog clasp removal, dog clasp modification, etc) can and will void the warranty.
All collars are designed specifically for large breed dogs.
Although, a professional jeweller may be capable of modifying the dog collar purchased from us, we do not recommend it.